Privacy Policy

1. Introduction Welcome to Alva Build Works ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, download our guides, or schedule a consultation with us.

2. Information We Collect We may collect personal identification information from you in a variety of ways, including, but not limited to, when you visit our site, fill out a form, subscribe to our newsletter, download our "Planning a New Kitchen" guide, or book an in-home consultation. The types of personal information we may collect include:

- Full Name

- Email Address

- Phone Number

- Property Address or Zip Code

- Project Details

We also automatically collect non-personal data about your interaction with our website, such as your IP address, browser type, and pages visited, using cookies and similar tracking technologies to improve our user experience.

3. How We Use Your Information We use the information we collect primarily to provide, maintain, and improve our remodeling services. Specifically, we may use your data to:

- Schedule and confirm your in-home consultations.

- Send you the requested digital resources (such as guides and checklists).

- Respond to your customer service requests and project inquiries.

- Send automated SMS or email reminders regarding your booked appointments.

- Improve our website design and overall customer experience.

4. SMS and Text Messaging Policy (Important) By providing your phone number to Alva Build Works, you consent to receive text messages related to your project inquiries, appointment confirmations, and service updates. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. You can opt-out of receiving text messages at any time by replying "STOP" to any of our messages.

5. Sharing Your Information We do not sell, trade, or rent your personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners or trusted affiliates. We may use third-party service providers (such as our CRM software) to help us operate our business and the website or administer activities on our behalf, provided that those parties agree to keep this information confidential.

6. Data Security We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our website.

7. Third-Party Websites You may find content on our website that links to the sites and services of our partners, suppliers, or other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our site.

8. Changes to This Privacy Policy Alva Build Works has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the top of this page. We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect.

9. Contact Us If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Alva Build Works

Email: [email protected]

Phone: +1 (984) 260-1542

Location: North Carolina, USA